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Frequently Asked Questions

Everything you need to know about window film, our installation process, pricing, and warranties โ€” answered clearly.

01 What types of window films do you offer?
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We offer four main types of architectural window film:

  • Sun-control film โ€” reduces heat, glare, and fading caused by UV rays
  • One-way mirror / privacy film โ€” blocks outside visibility during daylight hours while preserving your outward view
  • Decorative and frosted films โ€” ideal for bathrooms, offices, and sidelights where privacy and aesthetics matter
  • Security film โ€” our strongest protective option, designed to hold glass together on impact

All options โ€” solar, privacy, and decorative โ€” can also be combined with security film for layered performance.

02 What is security film?
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Security film is a clear, ultra-strong polyester layer applied to the inside surface of your existing windows. When glass breaks, the film holds the shattered pieces together rather than allowing them to collapse inward. This makes forced entry significantly harder and more time-consuming for an intruder.

03 What kind of security film do you use?
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We install Madico 14 mil thick, clear security film โ€” one of the toughest available for residential use. Madico is a professional-grade window film manufacturer trusted by architects, security contractors, and government facilities across North America. This thickness provides strong resistance to blunt force impacts, including hammers, tools, and repeated strikes. The film is completely clear and does not alter the appearance of your windows.

04 Will security film change the look of my windows?
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No. Security film is completely clear and virtually invisible once installed. It doesn't darken your windows, alter your view, or obstruct natural light. From inside or outside, your windows will look exactly the same as before โ€” just significantly stronger.

05 How effective is it at stopping break-ins?
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Security film doesn't make your windows unbreakable โ€” no product does. What 14 mil security film does is turn a quick, quiet smash-and-grab into a noisy, time-consuming effort. An intruder who would normally breach a window in seconds is now facing 3โ€“5 minutes of repeated striking to create an opening large enough to enter.

That delay is the key. Most break-in attempts are abandoned when resistance is encountered. And for those that continue, the noise and time give homeowners, neighbours, and alarm monitoring systems the opportunity to react.

06 Do you offer privacy or tinted options?
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Yes. We offer one-way mirror privacy film and sun-control tint in a range of opacities. These films reduce glare, block UV rays, and can meaningfully lower your energy bills. All privacy and solar options can also be combined with security-grade protection for comprehensive window performance.

07 Do I need to clean my windows before you arrive?
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No โ€” you don't need to do anything. We handle all window preparation ourselves. Every window is cleaned three separate times before the film is applied, using a process that removes any dust, grease, or residue that could cause bubbles or adhesion issues. Proper prep is part of what you're paying for.

08 How long does a typical install take?
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Most residential installations take between 2 to 6 hours, depending on the number of windows and their size. Larger commercial installs may take longer and may be scheduled across multiple visits. We'll give you a time estimate during your quote so you can plan accordingly.

09 How much does security film cost?
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Pricing depends on the size of your windows and the total square footage being covered. We don't quote flat rates because every home is different. After an on-site assessment or photo review of your windows, we'll provide a precise quote โ€” no estimates, no surprises.

10 Do you offer warranties?
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Yes. All installations come with a workmanship warranty backed by Sunquell, plus manufacturer-backed film warranties depending on the product type selected. The specifics vary by film โ€” see our Terms of Service page for full details on warranty coverage, exclusions, and claim procedures.

11 Can I combine security film with energy savings or privacy?
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Absolutely. Layered and hybrid films are available that offer both impact resistance and solar or privacy benefits simultaneously. If you want windows that are harder to breach, reduce heat, and limit outside visibility, we can achieve all three. We'll recommend the right combination during your assessment.

12 Are there rebates available?
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Rebates may be available for energy-efficient window films, particularly sun-control variants, through certain utility providers or government programs. We cannot guarantee any specific rebate availability as programs change frequently. We recommend checking with your local utility provider. We'll provide whatever documentation you need to support a rebate application.

13 How soon can I book?
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We're usually able to schedule within two to three weeks of your initial inquiry, depending on location and time of year. Demand does increase during warmer months. If you have a specific date in mind, reach out as soon as possible and we'll do our best to accommodate.

14 Will window film make my house too dark?
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Not necessarily. We offer a wide range of films โ€” from nearly invisible clear security film, to lightly tinted solar films, to more opaque privacy options. You choose the level of light transmission, privacy, and heat reduction that works for your space. We'll walk you through samples and help you find the right balance before anything is installed.

15 What brand of window film do you install?
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We exclusively install Madico window films. Madico is a professional-grade manufacturer with over 100 years of experience producing high-performance window film for residential, commercial, and government applications. Their films are known for optical clarity, durability, and long-term performance in demanding climates.

Because we're an authorized Madico dealer, our installations come backed by both Madico's manufacturer warranty and our own workmanship warranty โ€” so you're covered from every angle.

Still Have Questions?

We're happy to answer anything before you commit. Send us a message and we'll get back to you within 24 hours.