1. Scope of Work
Sunquell agrees to perform professional window tinting services at the address listed in the quote.
2. Timeline
Residential jobs are usually completed within one day. Commercial job timelines vary. The client agrees to provide access to the property on the scheduled date.
3. Pricing & Payment
A 50% deposit is required and due 7 days prior to the start of the job. The remaining balance is due within 7 days of job completion. Failure to pay may result in legal action.
Payment Methods Accepted: E-Transfer, Credit/Debit, Cash
Please note: paying with a credit or debit card may result in a 3% processing fee.
4. Warranty
Sunquell provides a 10-year limited workmanship warranty covering defects resulting directly from installation errors, including peeling, bubbling, or film failure caused by improper application.
| Series | Film Types | Commercial | Residential | Glass Breakage | Seal Failure |
|---|---|---|---|---|---|
| Neutral | Nova, Solar Grey, Solar Bronze | 10 Years | Lifetime | 5 Years | 3 Years |
| Dual Reflective | Optivision, Optivision Reflective | 10 Years | Lifetime | 5 Years | 3 Years |
| Reflective | Reflective Silver | 10 Years | Lifetime | 5 Years | 3 Years |
| Non-Reflective | Charcoal | 7 Years | 7 Years | None | None |
| Exterior† | Clear 7 Mil, Solar Grey, Solar Bronze, Reflective Silver, CH 8 Exterior, SL 8 Exterior | 3 Years | 3 Years | None | None |
| Decorative | White Out, Frost Matte 200 | 5 Years | 5 Years | 2 Years | None |
| Decorative | Black Out | 5 Years | 5 Years | None | None |
| Decorative | Decolite® Misty Dew | 5 Years†† | 5 Years†† | None | None |
| Decorative Safety | 12 Mil Frost Matte | 10 Years | 10 Years | 2 Years | None |
| Clear Safety | Clear 4 Mil, Clear 7 Mil, Clear 8 Mil, Clear 14 Mil | 10 Years | Lifetime | 5 Years | 3 Years |
| Solar Safety | Reflective Silver 4 Mil, Reflective Silver 8 Mil, Neutral Grey 8 Mil | 10 Years | Lifetime | 5 Years | 3 Years |
Sunquell's workmanship warranty is capped by the manufacturer's product warranty period for the specific film installed. Where Madico's product warranty for the installed film is shorter than 10 years, Sunquell's workmanship warranty is limited to that same period. For example, exterior-designated films carry a 3-year Madico product warranty; accordingly, Sunquell's workmanship warranty on those installations is limited to 3 years. Film failures occurring after the applicable Madico product warranty period has expired are considered product degradation and are not covered under Sunquell's workmanship warranty, regardless of installation quality.
Every effort is made to achieve the cleanest possible finish; however, environmental factors such as airborne dust may occasionally affect results. Any pane with an error rate¹ exceeding 3% of its surface area is covered and will be remedied at no additional charge.
¹ Error rate: the percentage of a pane's surface area where film is not adhering properly.
† Exterior-designated films only. Films are warranted for installation on interior, vertical, flat glass surfaces unless specifically designated for exterior use.
†† Subject to additional manufacturer terms and conditions.
Glass breakage and seal failure coverage applies only to product lines where indicated above. All manufacturer warranties are non-transferable and apply to the original purchaser unless otherwise specified by Madico.
Warranty Exclusions
The following are not covered under either Sunquell's workmanship warranty or Madico's manufacturer warranty:
- Damage caused by misuse, abuse, or improper cleaning — including the use of ammonia-based products, abrasive cloths, or sharp tools
- Normal wear and tear from environmental exposure
- Pre-existing glass damage, including chips, cracks, or failed insulated glass seals not disclosed prior to installation
- Compatibility issues arising from specialty glass types (e.g., tempered, wired, or low-e coated glass) not disclosed by the client prior to installation
- Glass breakage claims on product lines where Madico's warranty does not include glass breakage coverage (see table above)
5. Liability Disclaimer
While Sunquell takes every precaution to protect your property during installation, we are not responsible for:
- Pre-existing window damage including chips, cracks, or failed seals
- Compatibility issues with specialty or non-standard glass types not disclosed by the client prior to installation
5A. Security Film Disclaimer
Security window films installed by Sunquell are designed to strengthen glass and delay forced entry — not to fully prevent break-ins or eliminate the risk of property damage or theft. Effectiveness depends on variables including glass type, film thickness, edge retention method (e.g., mechanical anchoring or caulking), and the force applied during an intrusion attempt.
Sunquell is not liable for any loss, damage, or injury resulting from a breach of glass on which security film has been installed. Clients are advised to treat window film as one component within a comprehensive, layered security approach.
6. Entire Agreement
This document constitutes the complete agreement between the Client and Sunquell Window Tinting Inc. Any modifications must be made in writing and signed by both parties.
Acknowledgement & Signature
By agreeing to the job, booking an installation date, or submitting a deposit, both parties acknowledge and agree to the terms outlined in this agreement.
Post-Installation Care
Please follow these guidelines to protect your film during the curing period and to keep your warranty valid:
- Avoid cleaning windows or placing pressure against them for 7 days after installation.
- For thicker security films (8 mil and above), extend the no-cleaning period to a minimum of 10 days.
- Where anchoring systems such as caulking are used, do not disturb the edges for at least 72 hours.
- Minor haziness or small bubbles may appear during curing and will typically resolve on their own.
- Use only soft, lint-free cloths and non-ammonia cleaning solutions. Use of ammonia-based cleaners will void your warranty.