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Privacy Policy

Sunquell Window Tinting Inc. · Last Updated: December 2025

Acceptance

This Privacy Policy governs the collection, use, and disclosure of personal information by Sunquell Window Tinting Inc. ("Sunquell," "we," "us," or "our") in connection with our website at sunquell.ca and the services we provide.

By accessing our website, submitting a quote request, or engaging our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.

If you do not agree with this Privacy Policy, please do not use our website or services.

Information We Collect

We collect personal information that you voluntarily provide to us through our website contact and quote request forms, phone calls, emails, and in-person interactions. This information may include:

  • Full name
  • Email address
  • Phone number
  • Home or business address and city
  • Property type and window film preferences
  • Any additional details you provide in messages or during consultations

We may also collect non-personal information automatically through your use of our website, including browser type, operating system, referring URLs, and pages visited. This information is used in aggregate and does not identify individual users.

How We Use Personal Information

We use the personal information we collect for the following purposes:

  • To respond to inquiries and provide quotes for window film services
  • To schedule and confirm installation appointments
  • To communicate with you about your project, including updates and follow-ups
  • To process payments and issue invoices
  • To fulfill warranty obligations and post-installation support
  • To improve our services and customer experience
  • To comply with applicable legal obligations

We do not use your personal information for unsolicited marketing communications without your explicit consent.

Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your personal information only in the following circumstances:

  • Service providers: We may share information with trusted third-party service providers who assist us in operating our business (such as payment processors or scheduling tools), subject to confidentiality obligations.
  • Legal requirements: We may disclose information if required by law, court order, or government authority, or to protect the rights, property, or safety of Sunquell, our clients, or others.
  • Business transfers: In the event of a merger, acquisition, or sale of business assets, your personal information may be transferred as part of that transaction, with reasonable notice provided to affected clients.

Cookies

Our website may use cookies — small text files stored on your device — to improve your browsing experience and collect aggregate usage data. Cookies help us understand how visitors use our site so we can improve its content and functionality.

You can configure your browser to refuse cookies or to alert you when cookies are being sent. However, disabling cookies may affect the functionality of certain parts of our website.

We do not use cookies to collect personal information or to track individual users across third-party websites.

Third Party Websites

Our website may contain links to third-party websites, including social media platforms, payment processors, or partner resources. These websites are governed by their own privacy policies, and Sunquell is not responsible for the privacy practices or content of any third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit through links on our site.

Safeguards and Security

We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your information against unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Secure storage of client records and contact information
  • Restricted access to personal information on a need-to-know basis
  • Use of secure, encrypted communication channels where applicable

While we take reasonable steps to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to responding promptly if a security incident occurs.

Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including providing services, maintaining warranty records, and meeting legal, accounting, or reporting obligations.

Client records related to completed installations are typically retained for a minimum of ten (10) years to support warranty claims. Quote requests and inquiries that did not result in a booking are retained for a shorter period, typically no more than two (2) years.

When personal information is no longer required, we securely destroy or anonymize it.

Access, Correction, and Accountability

You have the right to request access to the personal information we hold about you, to request corrections to any inaccurate or incomplete information, and to request the deletion of your information where no legal obligation to retain it exists.

To exercise these rights, please contact us at:

We will respond to access requests within a reasonable timeframe, typically within 30 days. In some circumstances, we may be unable to fulfill a deletion request if the information is required for warranty records or legal obligations.

Sunquell's privacy practices are overseen by its principals. If you have concerns about our privacy practices that have not been resolved to your satisfaction, you may contact the Office of the Privacy Commissioner of Canada.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or other operational factors. When material changes are made, we will update the "Last Updated" date at the top of this policy.

We encourage you to review this Privacy Policy periodically. Continued use of our website or services following any changes constitutes your acceptance of the updated policy.

If you have any questions about this Privacy Policy or our privacy practices, please do not hesitate to reach us via our contact form.